Telkom Vangate Mall - Putrid Service!!!!!!!

Worst experience ever with Telkom apart from the countless other times I had to waste my time.

Went for an upgrade in November 2018, first of all migration from agent was not done properly, insurance not added to the new device, not receiving correct data and when I went back to the store to check on the insurance and was sent to TRUWORTHS to check, not really sure what that was for but then the agent advised me that the Insurance was on the new device.

Eight (8) Months down the line I feel victim to a crime whereby I was ****** of my phone, went to Telkom Vangate Mall to check what needs to be done to done to claim from the insurance only to be told that the new now gone device was not added to the insurance policy.

Stand-in Manager at the store assured me that this would be fixed however after Two (2) Weeks email sent back that Finrite will not be able to assist, firstly they fail to take ownership of the issue that was as a result of negligence, instead they are just passing the issue on to Finrite in an effort to sweep it under the rug and to delay the process.

After my sixth (6th) visit within Four (4) Weeks Nothing still has been done to resolve my issue. Still awaiting a response for my email that I sent to the regional manager "Khaleel"

The stand in manager also called security into the store to try to intimidate me.

This is the WORST customer service I have ever received from a company. To be honest, theres actually more issues prior to even receiving the phone that I have had with Telkom, but I decided to sweep it under the carpet to give Telkom another chance. I am sick of this service, and will be taking it up with the Ombudsman.