Telkom \valued customers"? I think not! """

We have been reporting issues since November 2014, and none of them has been dealt with.<br> We have spent countless hours on the phone to you (the vast majority of them on hold), and we even queued for 1.5 hrs at one of your centres in January 2015 to try and speak to a person face-to-face. <br> These issues are:<br> 1. overcharging us for a service telkom is just not providing: Customer Support unfairly and without warning took away our discount when we upgraded to an uncapped service. This issue was reported and was supposedly dealt with many months ago. We complained that our previous discount had been removed when we upgraded, and received an SMS from Telkom discrediting our request to have the discount reinstated, with some crude explanations as to why the discount was removed after upgrading. This is an unfair practice, since we were never warned that the price of our Telkom Service would increase by more than R120 once they took away the discount. This was pure manipulation from Telkom.<br> 2. unacceptable and extremely slow speed on our 4Mpbs line in the evenings and week-ends: speed between 0.04 and 0.4Mbps and high latency (between 600 and 1000 ms) <br> Are we really \valued customers"?"""