PN
PRISCILLA N

1 reviews | Active since Jul 2013

06 Feb 2017, 11:00

Telkom uses dishonest ways to sell contracts

<p>On 30 November 2016 i took out a 1x smart one rate + 2 GB + Huawei E5573 contract for R99 per mont. after previously lodging a Hello Peter becauae the contract was incorrectly charged onto my business contract, i received my first account charged to my personal name today. To my surprise? The amount owing is R813.23! R713,23 for "data charges". When i took out the contract at Canal walk, i asked the agent how i would go about purchasing more data if the R99 limit was reached, to which he said, the account will be blocked and i would need to go to any Telkom shop to purchase a bundle. I called the call centre and spoke to Hilda, to ask where the R713 comes from, she informed me that my spend limit was ser at R2500! Spend limit? This was never discussed or contracted to when i took out the contract. I do not wish to do business with a service provider who does not disclose all information when taking out contracts! I want my this contract cancelled with immediate effect (with no cancellation fee), the amount of R713,23 must be credited to my account. I was considering having my current mobile account run out and join Telkom, but this will never happen, as i cannot do business like this. Please sort out this camcellation a.s.a.p.</p>

0
Replies (0)