Telkom USELESSNESS Still a Sign Too Big for New Customers

<p>My Daughter signed up for an ADSL Line from Telkom, which was at the Beginning of May 2017.</p> <p>It is now the 20th June and still NO LINE... which was Suppossed to be 1 to 3 weeks for Installation.</p> <p>The Wi-Fi Router arrived in about a week... and the "Rent-a-Technician" that they use... came about another week later.. had a look around a said there was a "line fault" .. which in proper terms means they had NO MORE LINES available... but wouldn't say so for another month... but only after many calls (when their system was online!!!)</p> <p>So all this time, they beat around the bush, we had the Installation "Escalated" THREE TIMES, yet nothing was being done.<br /> After waiting almost 2 months, for them to give us a call, for when someone needs to be home for the installation, we DON'T get a call to say i a day or two, but that the "Technicians" would be there later.<br /> Now at getting this message on the 14th June, we had to hurry to see if someone could get home.<br /> Fortunately we had someone at home at the time... BUT Low-and-Behold... the Technicians NEVER Arrive.<br /> Not even a Call to say that they aren't able to make it. Zilch !!<br /> <br /> Then I phone them again on Mon 19th June, and their System is Down for the Umpteenth time.<br /> I again ask for a "Manager/Supervisor" to assist me, as these call centre agents are basically no help, even though most really do try.<br /> Eventually I get some of the "Managers" names, but won't be able to help, as the "system" is down<br /> <br /> Well, Today (20th) I eventually get to speak to a 'Manager/Supervisor'. He says he needed to call the "Technicians" to see what they did on the 14th, but all they could say... was that there still wasn't any spare lines.<br /> I don't know what the problem is. Did they expect a spare line to POP UP out of the blue ?<br /> If there's no lines, they'll have to pull one's in... or as the 'Manager/Supervisor' says... build a new unit.<br /> He was kind enough to give me his email, so that I can email him (Next) Monday and see if there's any Progress. <br /> <br /> But this is still very Pathetic Service from TELKOM... But it Gets even WORSE !!!<br /> Shortly before a Month is up from Signing Up with them... We ALREADY got our 1st BILL !!!<br /> My Daughter phoned them to inform them that we are Billed... but we Don't even have a Service Yet.<br /> They says they will Lodge a "Dispute" to rectify the Problem.<br /> <br /> 2 Days go by and they say will credit the error... but ALAS... again money is taken off my Daughters Bank Account !!!<br /> Seems Telkom is VERY EAGER to take money... for Services they are NOT Providing !!<br /> Is there a Problem with Your "System" or is it INADIQUITE MANAGEMENT ?<br /> Or is it simply just another case of Zuma’s Family *****ing up another SOE ?<br /> <br /> The simplest solution was for them to supply a Wireless LTE Service.. until they could get the Line "Pulled/Built/Installed".. whatever gets the job done.. for something that we’re paying for and Not Getting !!</p> <p>Or am I WRONG having told people over the last 4 years that Telkom has Cleaned up their Act and giving good service once again ? I am Sorry for Failing my Family & Friends.<br /> Telkom is up to **** (nicest word I could find) and I am sorry again, but I will NOT be recommending Anyone to Telkom in the Near Future.<br /> <br /> They can come take OUT their Pole in our Yard that services all our neighbours.<br /> They can also remove the Unit that’s on our house wall, that feeds our (Arrogant) Neighbours house, because her Trees are so big & overlapping into our property, that Telkom Couldn’t get a Straight Line to her.</p> <p>I think I’ve been Patient Enough.<br /> If you say you’re going to install a line within 1 to 3 weeks, then do so, if you’re going to charge us already.</p> <p> </p> <p> </p>