1 reviews | Active since Jan 2011
Telkom Useless useless useless
<p>Good day </p> <p> </p> <p>I went ONLINE to place an order for LTE Uncapped in my area and I received an email and a sms confirming my order and to congratulate me on my order on the 27 June 2016. </p> <p>A ticket number was issued to me. 270 ********** 25 Apparently this is some aliens contact number as Telkom gives it to you but can not find it if you call to do a follow up. </p> <p> </p> <p>Telkom 10213 is the worst!!!!!!!!!!!!!!! I chatted to 2 managers Fazel and Jesica but both of them are *********** as out of 2 managers not even one can assist you and PLEASE don't ask about the ticket number as thy can not find it and nothing is on the system, we can give you the number but sorry later on we can not find it. How stupid can you get!!!!!!!!!!!</p> <p> I have spent 3 days YES DAY's. 72 Hours on the phone just to order a LTE device and yes I did go to Telkom stores to apply but was told NO this can only be done online. WELL NEWS FOR YOU EVEN THAT DOES NOT WORK. </p> <p> </p> <p>PLEASE CAN YOU TELL ME HOW TO DO THIS VERY, VERY, SIMPLE THING AND PLEASE DEAR GOD DONT TELL ME TO CALL 10213. </p> <p> </p> <p> </p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi Yazied.
I would just like to tell you that to date no one has called me about my issue. This is crazy I don't even no what to say anymore.
Please se can you get a person to call me that can assist not a reference number as you can see this does not work.
I also called on the 1 to complain about my LTE speed as I'm only getting 0.06mb/s. What should one do to get service, no matter who you contact at Telkom it's always " let me transfer you to the correct department " once you have been transferd that person then tells you the same story and this goes on and on and on and on and everythime you have to explain the issue again.
PLEASE GET A PERSON THAT CAN ASSIST IN LTE TO CONTACT ME.
Hi Yazied.
I would just like to tell you that to date no one has called me about my issue. This is crazy I don't even no what to say anymore.
Please se can you get a person to call me that can assist not a reference number as you can see this does not work.
I also called on the 1 to complain about my LTE speed as I'm only getting 0.06mb/s. What should one do to get service, no matter who you contact at Telkom it's always " let me transfer you to the correct department " once you have been transferd that person then tells you the same story and this goes on and on and on and on and everythime you have to explain the issue again.
PLEASE GET A PERSON THAT CAN ASSIST IN LTE TO CONTACT ME.
How long will this take. It's such a simple thing.
How long will this take. It's such a simple thing.