TELKOM USELESS TO SAY THE LEAST

Not sure if it is a normal service that Telkom gives, but we have had terrible service. We got a cell phone contract and we did a port on the number. firstly it took 1 week for the port to be done. Then i realized that all i could do is make or receive calls, no data is connecting, cant go on internet, nothing! Went to the store, they did something and said it was sorted we needed to wait a few hours, waited 2 days still nothing, went to store again, sorry we cannot assist as the technical person is not in, you need to call the call center, we did so, we got a case number explained the issue and we were told it would take 48 hours for the case to be attended to, it has now been 2 weeks and nothing, we went into the store again, they said it was a sim card issue and did a sim swop tried again and nothing, put the card in another phone to check if it is the card or the device and nothing. Keeping in mind that if it was the device it would be sent for repairs with NO LOAN device given, so I would have to just accept not having a phone until they have decided to fix the device, which may I add is new and was given to us by TELKOM. So a fault was logged to the back office desk for assistance. called the call center this morning again and they haven't even looked at the fault, so can we escalate this matter please, um, no, you must just wait.

Ok, so now I have paid for this contract for 2 months and have had no usage out of it, WHAT ARE YOU DOING TELKOM??????? taking money and not giving a service, surely that is not right?????? CAN SOMEONE MAYBE ADVISE HOW TO GET THIS MATTER SORTED????????????