1 reviews | Active since Nov 2016
Telkom useless to communicate with
<p>I have overspent on my telkom mobile data, I have admitted that I am responsible for the outstanding amount. I have tried to contact Telkom on several occasions to try and make arrangements to pay off the money that I owe them as aI cannot afford to pay the amount off in one single payment. Everytime I phone them I receive a different story and some form of arrangement is made and they even give me a new referencenumber. But no aggreements a kept and every month they deduct the full outstanding amount from my bank account, and I am force to reverse it because it is often more than what i have available in my account. </p> <p>All I require from them is to come to a simple agreement on an amount that I can afford to pay until this outstanding amount is paid off. But it seems that it is beyond anyone in Telkom to make such an arrangement. My phone has already been blocked and I can no longer use this account in question(cell No. ********** 084). if there is anyone with any type of authority to make such an arrangement with me, please contact me as soon as possible.</p> <p>The latest message that I received from them is that they are now going to hand me over for collection, despite the fact that I have on several occasiontions attempted to make payment arrangements with them.</p> <p>For such a large company as Telkom to treat their customers in such a way is totally unacceptable. After receiving the threat of being handed over today, I tried to phone them again, and after speaking to no less than 5 consultants, being tranfered from one to the other, I was told, According to their consultants, they don't even have telephone number for the department where one can make payment arrangements </p>
It has now been 6 days since your response to my complaint, and even though you have again supp**** me with a reference number (Interaction Ref: AI ********** ), of which I have many, all relating to my issue described above. It just seems strange that it take so long to investigate this issue, when all i require is a simple arrangement whereby we can come to an agreement as to how I can pay the money reflected on your statement back to you in a manner that is affordable to me ans acceptable to you. I have since have had several conversations regarding Telkom's customer service, and it generally seems to be the worst company to deal with of all the large companies out there. This apparently applies to all the divisions not only the mobile. Please let us sort this issue out once and for all.
It has now been 6 days since your response to my complaint, and even though you have again supp**** me with a reference number (Interaction Ref: AI ********** ), of which I have many, all relating to my issue described above. It just seems strange that it take so long to investigate this issue, when all i require is a simple arrangement whereby we can come to an agreement as to how I can pay the money reflected on your statement back to you in a manner that is affordable to me ans acceptable to you. I have since have had several conversations regarding Telkom's customer service, and it generally seems to be the worst company to deal with of all the large companies out there. This apparently applies to all the divisions not only the mobile. Please let us sort this issue out once and for all.
This above query has still not been solved, I have now (upon legal advice) gone through the peocess of cancelling this contract, But the amazing thing is that I have submitted the cancelling notice to both the emails provided on the cancellation form and to the email provided in the above response being ********** and to ********** without any receipt ot read response. this is clearly the way Telkom treats it clients, no customer care. There are not even Account departments in the various promises, they don't have regional complaints centres, and no email address to which complaints can be submitted whereby customer complaints can be esculated.
At least they have few(when I say a few-I mean a few customer consultants at their walk in service centres who sympathises with ones problem, but even they cannot really assist with problems besides sending them through to some centre on their system that provides you with a case number, and thereafter you are on your own.
This seems like a general problem within Telkom, as my parents are now also having major billing issues with Telkom regarding their ADSL landline. Also no-one at Telkom being able to assist.
My details are as follows: Natasha Gibbs, my email is; ********** my ID is ********** 062082 and my blocked cell no. (since end of September 2016) is ********** 084. If you need to contact me by phone, I am using borrowed sim card on the number ********** 183.
This above query has still not been solved, I have now (upon legal advice) gone through the peocess of cancelling this contract, But the amazing thing is that I have submitted the cancelling notice to both the emails provided on the cancellation form and to the email provided in the above response being ********** and to ********** without any receipt ot read response. this is clearly the way Telkom treats it clients, no customer care. There are not even Account departments in the various promises, they don't have regional complaints centres, and no email address to which complaints can be submitted whereby customer complaints can be esculated.
At least they have few(when I say a few-I mean a few customer consultants at their walk in service centres who sympathises with ones problem, but even they cannot really assist with problems besides sending them through to some centre on their system that provides you with a case number, and thereafter you are on your own.
This seems like a general problem within Telkom, as my parents are now also having major billing issues with Telkom regarding their ADSL landline. Also no-one at Telkom being able to assist.
My details are as follows: Natasha Gibbs, my email is; ********** my ID is ********** 062082 and my blocked cell no. (since end of September 2016) is ********** 084. If you need to contact me by phone, I am using borrowed sim card on the number ********** 183.