1 reviews | Active since Sept 2016
Telkom Useless - This happens when you have the "monopoly"
I am really disappointed in the service rendered by Telkom.
My father-in-law went to Telkom in Canal Walk to request that they install ADSL at his premises in order to be able to communicate with his daughter overseas.
During the application process, the agent asks him for his Credit Card Balance, what does this have to do with the application of ADSL?
Order reference number ********** 19A. Was told to wait 21 days. 21 days expired on 07 September 2018.
On 08 September 2018 he received an sms to say that he will be billed from 09 September for the new service without a single installation???
On 11 September Basheer (contractor/installer) arrives at their premises to install a new number and adsl. Which means that there number of 30 odd years will be changed. Basheer says he can do the installation and then they can ask for the number to be changed back.
He does not go for this option as the hassle involved with that will be too much.
Needless to say, attempts to correct their (Telkoms) error has been futile and they still nowhere close to getting the installation done. The Pensioners must now spend money driving and calling to get the service they wanted.