Telkom USELESS SERVICE

My father has 3 cell phone contacts with Telkom. He is a pensioner and has developed Alzheimers. For this reason I was given full authority to handle his accounts. He renewed a contract, and took out 2 more contracts, in September 2019. I requested that all invoices and correspondence go through me. I went through ALL Telkom's red tape and it was approved. Since the inception of the contract, Telkom never put through NY debit order or send me an invoice. December, my dad, not me, got a call that he was in arrears. That is when I realised that Telkom failed to debit his account. My mom, did Christmas shopping unaware that Telkom failed to debit the fees owed to them. At the end of Dec the full account was settled and we sorted things out hoping this would not happen again. UNFORTUNATELY IT IS HAPPENING AGAIN!!! Somehow, as their rep explained, it takes more than 35 days for collections department to notify accounts dep that the account was settled. Thus NO debut order was put through the bank account AGAIN. I spoke to 2 reps from Telkom today. They verified my name, ID and password BUT when I spoke to accounts dep, suddenly the whole system changed. Now I'm not allowed to ask info or anything on the account which I did 3 min before. What the hell! Does Telkom know how a computer system work and don't they need their monthly fees. My parents are pensioners and can't afford to pay an account which accumulates over months. They have NO idea of billing, processing, device or communication. If you are looking for a service provider, STAY AWAY FROM TELKOM. We stay 500m from a cell tower and only have reception in 2 spots in our home. USELESS SERVICE! Useless company!