TELKOM USELESS SERVICE

Worst company to deal with no interest in what the customers’ needs are. I have been waiting for my new cell phone for almost a month now. Every day I call with the hope that I will get assistance from someone. The agents just don’t care and provide poor service My upgrade was actioned on the 19/09/2019 and no cell phone yet. They say its stuck and I must call IT to have it released. So, I was referred to ADSL help, like WHAT THE HELL!!! I have requested an update on the 18/09/2019 online. on the 19th a gentleman called me and we confirmed all detail to proceed on my upgrade. I called in several times last week, sent email and no response yet on delivery. I was referred to different departments and was then told no order was placed and no details of a delivery to me. I called back and provided my ref number only to find out the device is still awaiting courier to pick up. I was promised the delivery 5-7 days. It’s now almost a month and no joy. I am in desperate need of a cell phone and no one is interested in assisting.

I called Back today and guess what, the progress is still stuck. No one could help. I asked for a manager to assist and was advise they will call back.

What a useless service provider with staff that don't assist. I insist for Telkom to pull the call recording and see how many times I called in and how *********** staff you have. How they referred me to adsl problems to follow up on my cell phone delivery.

Please do not use Telkom u will live to regret it.