TELKOM USELESS SERVICE AND NO FIBER FOR A WEEK

I have had no internet since Thursday (Telkom Fiber) at my home and office.

Every call (twice daily) is met with yet another excuse - DLink is the issue, replace your modem, fiber box is faulty, line is fault, reset router - and we still have no internet. Technician was assigned on Saturday yet no one has arrived. Technician for the other line was assigned on Monday no one has arrived.

It is the busiest time of year for my business and I cannot even work from home. Telkoms inability to fix two simple faults is mind boggling. This is costing me huge amounts in mobile data when I pay 3k a month for fiber. I WILL LOSE CLIENTS!

I have been assured multiple times it has been escalated yet when the next useless call centre agent checks it has not been escalated.

Ref: ********** 2 Escalation: ********** ***