TELKOM - USELESS SERVICE

hi

i up graded my telkom contract at the phoenix branch in june 2018, was told that my account was capped and my first installment would be pro-data, and wont be more than R300.00, only to find out that they debited me for +- r500.00, so that that debit order did not go through, next month r700, then built up to R900. then i was told by the consultant at phoenix to make a payment of R760.40 and all will be sorted on the 23/09/2018, two days later i get an sms R1310.00 debited from my account, its been 1 and a half months that i have tried to get that R760.40 back, now they debited for R299.00, so they owe me R460.72, WORSE SERVICE EVER, TWO MONTHS TO DO A REFUND, AND I MUST DRAW A STATEMENT AND EMAIL TO SHOW PAYMENT NOT MADE BY THEM INTO MY ACCOUNT AND WAIT ANOTHER 72 HOURS, EVERY TIME I CALL THEY GIVE ME SOME EXCUSE, OR A REFERENCE NUMBER, AND I HAVE TO WAIT 72 HOURS, THAT 72 HOURS HAS TURNED INTO TWO MONTHS, FED UP AND TIRED OF THIS PATHETIC, USELESS, WASTE OF TIME SERVICE FROM ALL THE CONSULTANTS, OVER PROMISE AND DONT DELIVER, USELESS ....WILL NEVER RECOMMEND TELKOM TO ANYONE,