Telkom Useless Service

I took out a Wi-Fi contract with Telkom for my home, sometime in June 2017, and everything was fine with the package until October 2017. We lost service due to an apparent cable ***** in our area, this loss of service went on till January 2018. During this period, I was still paying full subscription for the contract and never got credit the amounts paid. Only in January 2018 the connection came back on but ever since the connection has been very slow. We keep getting intermittent failure in connection on both the landline and the Wi-Fi, I have logged several faults but no one has been sent to my residents to see what’s happening, I only get confirmation SMS’s that my issue has been resolved but the connection issue still persist. These are just some of the reference number I have since last ********** 5 – 27/12/2 ********** 1544 – 28/12/2 ********** 9120 – 30/ 12/2 ********** 0027 – 02/01/2 ********** 5442 – 22/02/2 ********** 5298 – 28/02/2018

Telkom has been nothing but useless in resolving my issue it is now March 2018 and still I have the same problem but they expect me to pay for no service, in the whole company out of all the agent I have spoken to only one has given something different and has giving me some kind of hope that this will now get resolved, Sicelo Gwabeni is the only person in whole of Telkom whom has assisted me with great patience and care, he is the who gave me a ref number with a detailed description of what has happened(Prompts to him)

N2PIN77 – 02/03/2018 – Cust. line is dead, intermittent access, testing centre, no tech assigned, cust. line and ADSL down, kindly assist urgently as its been ongoing since the cable fault las year Other refs he supp****: 106ANK220218 and **********

I am extremely unhappy with Telkom and would like everyone to know how unprofessional Telkom is and I only wish they could just cancel this whole and contract and refund me my money I have been paying them for they useless service.