Telkom useless service.

Beginning of the month my husband upgraded his contract in the store they advised that there is a once off R500.00 we said they must do a card payment right away which they advised that it is not necessary it is automatically added to the next monthly billing. On Friday morning at about 11:00 I got the notification that my service has been suspended due to credit limit exceeded. We called the 081180 number where they advised we need to make a payment of R296.67 we tried using the portals they provide but the banking app didn't work due to my husband not being able to anything on his phone we then went to the Telkom shop in Lakeside mall and was assisted my Mpho. We scanned a QR code and did an online EFT of R318.02 which they advised will take 5 hours to be rectified. Low and behold 5hours come and 5 hours go still nothing. Saturday morning we call in again and speak to Gugulethu who advised that the shop was wrong it takes 5-24 working hours to be rectified where after we asked to speak to a manager and was put on hold for over 15 minutes with the last thing she said that we are being transferred to her manager. Obviously that didn't happen. Phones back and spoke to Miranda who now advised it is 24-48 working hours to be rectified and that her team leader is working from home and will call us back as there are no other managers or supervisors on duty. Guess what we never received a call back as expected. We are losing business because we can not get hold of our clients and we had multiple clients we needed to get hold of over the weekend and clearly Telkom does not give a **** about anyone as long as they can sit and not do their jobs they are happy. So we made the payment which I don't even know how we can get 2 different amounts on the exact same account but Telkom customer service is pathetic. Just like all other network providers they take your money but when it comes to giving a service you don't exist. Or clearly they need to employ more competent staff to work for them because clearly the people working there now does not know what they are doing. And guess what it is now Tuesday and still it has not been sorted. The way I feel I want to cancel my contract with them