Telkom - Useless everything. Can't cancel a contract.

Can't give a zero * so here I am. These last few months have been a nightmare. Absolutely useless staff, useless product, useless support staff. Log calls, they just get closed without investigation or resolution. Contacted support again, and asked for an excalation to their head of department. Was told THEY DON'T KNOW WHO THEIR BOSSES ARE OR HAVE CONTACTS. I joked it must be weird working in a place and you don't know who your managers are. Only to get a generic copy and paste reply and get summarily kicked from chat. I'm guessing you have a blanket order against people speaking to your management. So here is my request, can a director or executive head of billing please contact me at their earliest convenience. I keep getting hold "contract this and contract that"but you guys aren't holding up your side of the contract. So, could I please get my ****ing contract cancelled, and NO I will not pay your full ****ing cancellation fees. CPA states a REASONABLE cancellation fee is allowed. NOT 100% of your remaining useless contract. I'll gladly pay the outstanding device chargers. But the rest can be discarded.