Telkom Useless

Pathetic service, no communication or feedback. I have logged a service request to have a pole removed from my property as we are renovating and it is compromising my progress to complete my work. Every time i call Telkom no one can answer my query they cant find the reference numbers, they keep providing me with a new reference number and its frustrating to get no feedback. No one at their call centers knows whats going on, no one at the stores knows whats going on - simply pathetic.