Telkom useless customer service

I pre ordered the Samsung S22 on the 25th of January over the phone. When I try and phone to find out where my order is you cannot get through to the callcentre, I sat on the line for an hour and a half where you can't speak to anyone. Eventually I get an email address and email Telkom just to have someone tell me there is no open order for me???? When they want to business they phone you 5 times on one day but when you need help you can't reach anyone, so pathetic. Now I have to apply from the start and wait how long for a phone I have already been waiting almost 2 months for???