Telkom useless customer care and billing services

Telkom has yet again failed miserably. You have an account dispute. You call customer care 081180. You wait forever-average 30-40min per call. They tell you go to the store. You go to the store. Store tell you they cannot resolve the problem. You are referred to dispute mechanism on web. It does not allow you to save the dispute. One starts again. I have wasted nearly 5 hourse in the Telkom store and on calls and on the web today, without any way to get Telkom to respond. I am not surprised as I was warned not to do business with Telkom. My account is locked and three phones are useless. I get through to 081180 and am told you have no debt with us it is Telkom's mistake. You will be connected in 2 hours. The dispute about the account has still not been addressed as the friendly lady told me " please make use of the webservice" Here we go again....