Telkom useless call centre

<p>Why does Telkom even bother to employ call centre agents to answer calls when they have no idea what to do once one gets through? It would be far better to say that one should go into a store to try to sort out a technical issue than deal with the runaround and passing between departments and conflicting information and then when everything has failed, to let the line go dead! Am trying to get the integrated sim for my adsl at home activated - which I though had been done when I went into the store to collect one - some hope!</p>