Telkom useless

They don't deserve a star. Since May 2022 I'm struggling to get my refund. It's August abd I have no authority to speak to the collections department or billing department, I've been emailing 2 managers that don't have the decency to respond to my email. The one I'm dealing with now I have to walk on eggs if I ask how far collections are to see I owe nothing. Then I have to follow up with her and chat to agents. I can write my review but they won't respond like the service I get. In beginning I thought people is taking nonsense but now I'm in that same situation. Please think again before you try Telkom