Telkom useless as usual

More than a week ago I followed the whole procedure online and sent a mail to *** to open my mobile phone for roaming as I am flying today to Europe. They never answered me so I went to telkom shop in Knysna where I live, to ask for help. The employ was very kind and tried himself to call Telkom. He was bounced for 15 minutes from one voice mail to another and when finally someone answered they told him they were too busy to answer him! So he send an email too from the Knysna shop. And guess what I am still waiting for an answer! As usually quite a stellar service from telkom!! Unbelievable and we pay this people a fortune!