Telkom useless as ever..

Once again Telkom dont fail to disappoint, particularly the Tygervalley store. I have a phone that my mom in law uses that for the second time in 6 months just stops working, just says emergency calls. Last time Telkom just replaced the SIM card, we put it in and it all worked again. This time the phone is 100km away, so the assistant says I need to bring the phone in... I said its too far away, just give me a new SIM and I will go there. The they want me to pay R 85.00 and I need to bring rates and ID. Well I have ID and they have all my details. Why do they need to make it so difficult, they seem to get great pleasure is annoying the customers. We pay for this lovely service..