TELKOM - USELESS AS ALWAYS

Telkom!!!

Firstly, your customer service is shocking as always with untrained staff. My husband spoke to two different people this morning and both ended the chats while he was still chatting to them trying to sort this issue out. Cause either the script they were using doesn't help anyone, or they just refused to listen to what he was trying to tell them.

My husband has been debited twice in June.

First being on the 25th of June 2020 (failed) and the second one was on the 30th of June 2020 (went off). He is now being told that he is being penalized for the payment that bounced on the 25th of June 2020, but the invoice that he received states that the amount of R139 must be paid by the 30th of June 2020, which it was since they debited again on the 30th of June 2020.

He has then been debited again today on the 15th of July 2020 for the amount R341.90, which R202.70 was apparently the penalty. On the invoice, it doesn't state that the amount is for a penalty it states "account subscription and once-off charges".

1) Is it not that only a bank can penalise a person for bounced debit orders and not the actual company?!!!!!!!!

2) The debit order bounced yes, but it was paid by the date specified on the INVOICE!

3) How can a penalty payment be more than the ACTUAL payment amount R139 for device VS R202.70 penalty?!!!!!!

4) How can you just DECIDE to debit AGAIN on the 15th of the month when you have already received payment and when the invoice states that HIS debit date is the 25th of every month!!!!! So July has been debited now and will be debited again on the 25th of July again???

Telkom once again doing ******* things.

My husband did not authorise and debit order for the 15th of the month, and he is already getting penalised by the bank for the debit order that bounced. How can he also be penalised by Telkom then they received their money?