Telkom useless as always

<p>We decided to upgrade from a 4mb line to a 10mb line, needles to say we did this with little optimism as we actually took a bet to see if Telkom could actually get this simple upgrade correct. A simple process that involves the very basic of programming at the exchange. We received a notification that on the 16 June 2016 to inform us that our order had been processed and we where now upgraded. I decided to do a speed test. so from a 4mb line we where now getting a magnificent record speed 0f 1.8mb. I am highly impressed. not only did Telkom actually complete the order, but they actually managed to down grade us. Needless to say, its been a week and a half and after 15 calls, yes 15 calls, we are still sitting with exactly the same line speed as before we called. Telkom you guys are amazing, seriously, you must have the best business minds working there.I own a company and not even i have mastered the art of giving **** service, supplying poor quality products and still manage to pay myself millions in bonuses each year. You guys are doing a fantastic job. They way you manage to bounce the call from one department to the other, shifting the blame and te genius delaying tactic of "we've logged the call and some one will call you in todays" is utter genius. I would like to recommend that you employ more people to call someone, because someone has far to much work to do, because someone is calling no one. </p> <p>If you are reading this, my suggestion is cancel your telkom service all together and rather do a bit of research on companies that can provide you a service without the need of a telkom adsl line. Its cheaper, faster and more reliable.</p> <p>Telkom you are useless, but then again you've probably heard this so many times that you thinking that useless must be somebody's brother or ***********'s sister. </p> <p>Disgusting Telkom, that you even pay people a salary and they cant fulfill their basic role of employment.</p> <p>Zimbabwe here we come!</p>