1 reviews | Active since Sept 2018
TELKOM USELESS AS ALWAYS!!!
I had banking issues and my Acccount went unpaid for a few days. Telkom suspended my account for more that 14 days, after paying the account bill in full they still suspended my line for a further 14 days. After numerous calls I had them unsuspend the line and 5 days later they suspend my line again. They will still bill me even though the line is still suspended and has not been in use for over a month. I keep phoning TELKOM and they keep giving me the same story that they have sorted the issue and will take 5 hours for line to be working again. its more than a day and nothing has been done. Management refuse to come to the phone. This service provider Is so useless. Please advise if I may use this problem to cancel my services with them as they are not fulfilling their part of the deal???
- My account was in areas and my line was suspended.
- The account was paid on the 25/07/2019 in full.
- I called Telkom and my line was unsuspended.
- On the 05/08/2019 the line was suspended again.
- I called in numerous times to have my line unsuspended and the agents keep telling me the same story.
- I spoke to Thulile Nxumalo, an absolutely rude agent who has no respect for customers. She does not want to give me a chance to explain nor assist in the matter but keeps insisting that it is my fault the line is suspended as I have not made payment.
- Please note my account was paid in full and I am not using my service paid for yet I am still paying for this!!!
I AM NOW GOING TO ESCALATE THIS TO THE MEDIA AND ALL KNOWN CUSTOMERS OF TELKOM AS TO HOW USELESS TELKOM IS. I AM THE CUSTOMER AND I PAY FOR MY SERVICES YET TELKOM DOES NOT KEEP UP TO THEIR WORD AND STANDARDS!!! I WANT TO REQUEST RECORDING OF MY CALL WITH THULILE NXUMALO SO I CAN ISSUE IT TO THE MEDIA!!!
I AM FRUSTRATED AS I USE MY CELLPHONE FOR WORK PURPOSES AND I HAVE BEEN UNABLE TO COMMENCE WORK DUE TO NOT HAVING A MOBILE AND TELKOM IS NOT GOING TO PAY ME FOR A DAY OFF WORK FOR THIS!!!
IF YOU DO NOT RESPOND OR ASSIST IN THE MATTER WITHIN 15MINS OF THIS EMAIL SENT I WILL DEFINITELY STOP ALL PAYMENT TO TELKOM AND I WILL NOT ABIDE BY MY CONTRACT WITH THIS PATHETIC SERVCIE PROVIDER BECAUSE THIS IS NO WAY TO TREAT A CUSTOMER!!!!
- My account was in areas and my line was suspended.
- The account was paid on the 25/07/2019 in full.
- I called Telkom and my line was unsuspended.
- On the 05/08/2019 the line was suspended again.
- I called in numerous times to have my line unsuspended and the agents keep telling me the same story.
- I spoke to Thulile Nxumalo, an absolutely rude agent who has no respect for customers. She does not want to give me a chance to explain nor assist in the matter but keeps insisting that it is my fault the line is suspended as I have not made payment.
- Please note my account was paid in full and I am not using my service paid for yet I am still paying for this!!!
I AM NOW GOING TO ESCALATE THIS TO THE MEDIA AND ALL KNOWN CUSTOMERS OF TELKOM AS TO HOW USELESS TELKOM IS. I AM THE CUSTOMER AND I PAY FOR MY SERVICES YET TELKOM DOES NOT KEEP UP TO THEIR WORD AND STANDARDS!!! I WANT TO REQUEST RECORDING OF MY CALL WITH THULILE NXUMALO SO I CAN ISSUE IT TO THE MEDIA!!!
I AM FRUSTRATED AS I USE MY CELLPHONE FOR WORK PURPOSES AND I HAVE BEEN UNABLE TO COMMENCE WORK DUE TO NOT HAVING A MOBILE AND TELKOM IS NOT GOING TO PAY ME FOR A DAY OFF WORK FOR THIS!!!
IF YOU DO NOT RESPOND OR ASSIST IN THE MATTER WITHIN 15MINS OF THIS EMAIL SENT I WILL DEFINITELY STOP ALL PAYMENT TO TELKOM AND I WILL NOT ABIDE BY MY CONTRACT WITH THIS PATHETIC SERVCIE PROVIDER BECAUSE THIS IS NO WAY TO TREAT A CUSTOMER!!!!