Telkom useless as always

Telkom is truly ridiculous. I live a constant battle with a company that is the monopoly in the market and has the ****test customer service ever. My portable LTE wifi stopped working at my work place. I reported it last week Tuesday and till now nothing. When calling to query my case I was told the turn around time is 72 hours, and they only work 8 hours a day so I must wait 9 days before I get assisted. And even after 9 days I have no guarantee that they will fix this issue. Do I get refunded for the 9 days it hasn't worked? Can I pay 9 days later? No! So how is it fair I have to wait 9 days to get any feedback. The agents who take our calls are also the rudest and least helpful people. Who slander you in a language they think you don't know only to realise they haven't put you on hold yet. When I asked for a call reference number she said we don't have any just to cover her tracks...

I've written here before and I'm sure I'll write here again... Telkom you are a waste to those consumers who have no choice but to utilize you... You continue to fail to reach basic SLAs and you should truly be taken to task at the Ombudsman.

See you there.