Telkom Useless as always
Unfortunately there seems to be a no Star option for this review. Where does one begin with this mess. It has been more that a week now that our landlines are down which in terms mean there is also no internet. How can a company like this say it will take 24HRS to resolved this issue but as of yet has still not been done. We pay for a service that is not being delivered and they will still immorally take their slice of pie monthly from their customers with out even a flinch. I have called them 3 times this week and every time it is the same old story. I hope you guys can get this sorted out NOW. The fact that one needs to go so far to try and get your attention by any means necessary is pathetic.
Kind Regards Francois
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
10 Apr 2018, 07:42Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply10 Apr 2018, 07:42
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
29 Apr 2018, 08:19Good day francois-coertze,
I ws not able to pick up any LAND line services with the ID no provided.
Please respond privately with the affected no's, and we will look into this.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply29 Apr 2018, 08:19
Official
Good day francois-coertze,
I ws not able to pick up any LAND line services with the ID no provided.
Please respond privately with the affected no's, and we will look into this.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,