Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

26 Feb 2018, 15:34

TELKOM - USELESS AS ALWAYS

I have logged a problem with my telkom line on 22 February 2018 (388CRK220218) and I was checking on their online system, only to see that NOTHING has been done to fix the problem since the call was logged. I understand that expecting service of any kind from Telkom is expecting a bit much, but I just wanted to share my frustration. Telkom you have delivered according to expectation. You are a useless bunch of ******* with no intention to service your customers. You have no pride in your service so their should be a job for all the useless and clueless individuals at Eskom. DO THE JOB YOU ARE BEING PAID FOR.

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Replies (3)
's update28 Feb 2018, 13:12
Reviewer Update
Update - NOTHING. I have been getting messages from telkom saying "Dear customer, we re busy investigating the cause of the problem..." Please note, that I have logged the problem on 22 Feb and today is a week later with no phones and no internet access. How am I suppose to run my business. Telkom - thanks for once again proving that you are totally ***********, you are lazy and have no interest to service customers.
Telkom
Telkom's reply03 Mar 2018, 12:59
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

's update05 Mar 2018, 10:56
Reviewer Update
I am not sure who is contracted to do the fixing at Telkom, but it is NOT Telkom, and therefore I can say that although the exprience to get my phone fixed has been a joke, the person that arrived to fix the phone was amazing. He was a soft spoken gentelman that stayed until everything was up and running. Employ people like this in Telkom, and you will not have 1 problem. Kudo's to the technician!