SR
Sarah R

1 reviews | Active since Jul 2015

23 Jul 2015, 15:18

Telkom - useless and unjust company!!

I left South Africa at the end of May, and as such I informed Telkom a month prior that I wanted my line cancelled. To this day I am still waiting for my line to be cancelled!! Who knows who is taking advantage of a free service!!<br> <br> I have been contacting them via Facebook (because I REFUSE to waste my money on those *****s through a long distance call!!). Long story short, I get a different excuse from them every day!! The latest is that it has been escalated to management. Surprise surprise...I am still running after them and I continue to get all sorts of excuses!! I also enjoy the great luxury of receiving a bill from them every month for a service I DON'T HAVE!!!!! AND I am STILL waiting for a refund they owe me!!!<br> <br> BOYCOTT TELKOM!! They are corrpupt and have zero respect for customer service!! You will never get a refund from them and they treat you like **** if you are a customer!!

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Replies (1)
Telkom
Telkom's reply23 Jul 2015, 17:24
Official
Hello Sehbear21,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127895.

We truly apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media