TELKOM! USELESS, ABSOLUTELY USELESS COMPANY!

HOW MANY TIMES CAN I REQUEST FOR FEEDBAC****!!!!!!!!!!!!!!!! You social media department is so useless. I get the same generic reply ONE a week SINCE MAY!!! How the hell can you not just fix my speed issue and move on???? I am literally so sick and tired of this. "Good morning Jackie, I am so sorry for the delay & any frustrations caused. The reason for the slow speeds is because the login access is set to allow only 2Mbps. I have submit my findings direct to the specialist who will be able to rectify this for us so you can have your full 20Mbps access. I have included my direct line manager to expedite this matter as well. I do not have a timeline listed but as soon as we have more details it will be communicated as well. With respect to your account I see you account is in credit. Once the service speed problem is resolved I will then log a case to credit management to rectify the account details ^Lebo" THAT WAS the last response i got on the 12th of July and NOTHING HAS BEEN FIXED SINCE THEN!! YOU literally ahve to fix the speed that you messed up! HOW HARD IS THAT TO DO? I send DM's and call you guys daily since the 20th of MAY AND NOTHING HAS HAPPENED but i get a huge bill for something that I do not have access to!!!!!!!!!!!!! Can you cancel this whole account and send me a new bill for WHAT I ACTUALLY used! I am absolutely done with this ****. You guys have no sense of customer service. AND NO ONE CAN HELP it is absolutely ridiculous! Not to mention Vumatel who does NOTHING TO help the situation!