Telkom useless

I am a telkom contract client. I had LTE wifi and was approached by a telkom door to door agent or someone that works for a agency contracted to telkom to migrate my LTE to fibre. This guy said there will be no cancelation fees and i am simply moving from LTE to fibre. Yet Telkom remains debiting my bank account for LTE and has not once attempted to debit me for fibre. Now i really dont understand whats going on because all i get is sms saying my account is suspended yet Telkom doesn't debit me for the fibre and i refuse to pay for LTE as i was told it was migration. The telkom branches are unable to help me and the call centres just say i got two contacts which is incorrect. This whole mess is not my fault and Telkom should not employ or outsource people that cant do their jobs. I need this LTE migrated to Fibre and my account debited for fibre and not LTE. I dont know how must i pay for the fibre because Telkom suppose to debit my bank account but they are not so how is that my fault i work from home and now am inconvenienced because now the fibre is disconnected when Telkom does not want to debit their money. Yet i am the one now suffering. I would like this sorted and if i am blacklisted for Telkoms mistakes theres gonna be issues if i get no joy from Telkom i will got straight to the ombud. Telkom is useless and their employees dont do the jobs.