TELKOM useless

Telkom is totally useless, we have had an DSL line since Jan 2018, this line became extremely bad that in 12 days the line dropped 1040 times, openserve, on more than one occasion, were sent out and the tech told us that he had fixed the line to the best that he can (seriously what does that mean) Even though the line was not usable we paid the account and Telkom had the cheek to charge interest on a payment that was 2 days late.

A few days later we were phoned by Telkom and offered fibre for R807/month with no installation or modem costs and also no costs on cancelling the DSL contract.

Installation happened very quickly well done to Vumatel and Nano for their service.

Then we received the first account, we were still being billed for DSL & a landline and we were also billed for a modem for almost R1000.00 . We tried to contact the Sales person, Shadleigh Jevonne White Senior Associate - OPS (Outbound & Online sales), from Telkom that sold us the deal, well to date he has not rep**** to any of the e-mails (fortunately we have all correspondence recorded from when he phoned us). We have tried to resolve the issue by logging an online dispute 27/02/2019 which wasn't the first, going into Telkom at Bayside and also online chat 08/03/2019 but nothing has been resolved. Now we have received an account today for over R5000.00, seriously who do we speak to, to resolve this as every effort from our side has been unsuccessful?

Sad thing is, people have always complained about Telkom and we always defended them, boy we wrong, never have I received such bad service in my life, not one employee that we have dealt with is bothered to assist.