TELKOM USELESS

I've been a customer of Telkom for the past 26 years and have never had a pleasant experience . Customer service has become progressively worse of the years . So on the 15th of February 2019 , i decided to upgrade my ADSL ( internet ) package to a 4MB uncapped line, i was told that morning that the whole upgrade process would take anything from 24 to 72 Hrs and then would be able to use the new upgrade . To my disgust , when i got home that night i noticed that the lights on my router were flashing and that there was no connection . I then proceeded to phone telkom to find out why i had no services . After waiting for +- 25 mins for a consultant to answer my call they said that when you do an upgrade they disconnect your ADSL ( not the phone line ) and would take up to 7 working days for the whole process to be completed . I mentioned to this person that when i upgraded that morning i was told a totally different story that the lead time would only be 24 to 72 hrs and that nothing was ever mentioned about me not having any ADSL internet . He then said that this first person who helped me in the morning was not been truthful and apologized on the bad service received in the morning . So the following week arrived here by Friday the 22nd February 2019 i once again phoned Telkom on a status update as the 7 days was drawing to a close and that an sms had not been sent to myself as of yet , to discover that the upgrade had been done already the 18th as per the consultant and that the upgrade order had to then go to there I.T department to close it at which case i would then receive a sms telling me the order is now closed and i would once again have to phone telkom technical to help configure my router thru my PC . There was never any communications sent to the I.T department the 18th to close the order and that she would now escalate it to the I.T dept. to close the order and that there would be a further waiting period . Saturday morning i then proceeded to phone again , waited a further 20 min s , for them to then tell me that they were off line and to phone back in 2 hrs which i did and they were still off and to phone back in 2 hrs and which point my blood was starting to boil. So i left i and phoned this morning 25th Feb for someone to say that she sees that it was escalated last week to the I.T dept. and that nothing had been done as of yet , just to close the order and that she would then e-mail the Manager to take this matter further with the I.T and that i should be up and running tonight on my new package ready to use . My wife who is at home this afternoon tells me that the lights are still flashing . I phoned , guess who Telkom to find out if Management had taken it up with I.T and this chap tells me that he sees the escalation took place last Friday and that it would take a further 7 working days for the order to be closed . REALLY . what the f..... does any body at telkom know what they actually doing , every time theirs a different story . are these people trained up properly , it's shocking , the level of customer service sucks . So please , dont do what i did and that is upgrade your services as you'll have the same or near similar sh..t service .