TELKOM USELESS

More tha 5 weeks ago, i was contacted by Telkom regarding ********** 489 line which was almost a month out of action, i was told that a new wireles phone will be deliver to me, after 5 weeks i phone again Telkom regardings this matter, then i was promised the new phone will be deliverd, it was last Monday been deliverd, i charged it as the instruction said, put in the simcard as per instruction, nothing happend yet, the simcard did not activade yet, the "new wireless" instrument is a HUGE WHITE ELEPHANT, standing there with only message display of "only emergency calls" you can"t do anything with the phone, Telkom, why is your service so ****!!!!That's why people is abanded Telkom services, due to the fact there is no SERVICE !!!!!! I was told to go to Telkom outlet nearby, with distance from 216 km(Bloemfontein) 154 km to Vereeniging, how on earth must you drive such a distance for TELKOM , for faulty instruments???? Why must we have a TELKOM service what is not a service at all.