Telkom = Useless

Telkom's customer accounts service center and website is USELESS ! They have removed our email address and cell number so am no longer getting bills but even though I answered 7 questions to prove who I am they will not update the details on my account because I am not the main account holder. But they have my details on the system as I pay the account and they have my cell number as the main contact number and I gave all the details of the main account holder.

Further to this you can do NOTHING on the website with regards to your account other than view the balance of your account. You cannot access the account though. Nor can you make changes to your plan. So what is the point of hosting a website for 1000s of Rands when there is zero functionality ???

Pity there isn's a zero button !!! Can Telkom maybe wake up and provide service or should we just move to VOIP. I think the latter !!! And to think we nearly went with Telkom fibre.