TELKOM USELESS

so the feed back from Telkom since my last complaint. Spoke to the most rude person i have ever dealt with sounds like she was sleeping and was not interested in working at all. Apparently Telkom work as they please with no regards to customers. My line was cancelled ( which as per the form i filled out online ... i only wanted it cancelled on the 30/04/2018) so my line (adsl) line was cancelled on the 6th of this month. Finally getting through to a person that could help me ( after 4 hours on hold the day before ) i was told ' sorry we will put a new order in so you going to have to wait 7 to 14 working days' surely this is a joke. its not my fault that some person can not read instructions. Now me and my family are suffering the consequences of some *********** fool. Is there anybody that can help me with this. or is this a **** in the wind.