TELKOM USELESS

Disgusting service! They make you feel like a bad payer. Last year I changed banking details and so every debit order needed to be moved. Telkom said they changed my debit order, but in the meanwhile they didn't even lift a pinky. Next moment I see no telkom deduction on my new bank account, I immediately go into Telkom Store to see what is going on, they said the debit order failed due to insufficient funds, because they debit my old bank account. I asked them to give me the amount owned so I can go and make a manual payment and to update the new banking details. I went and made payment, they received it, a week goes by, suddenly TELKOM TAKES A DUBBLE DEBIT ORDER THAT WAS OVER R2500 (I was panicking because that was my money for groceries) I go into store again and no assistance what so ever, every employee is on their self phones, ALL they do is take my number and put it in a system to be called from Head Office. Head Office informs me, that ''Oh they cannot refund me, they will just credit my account"but i am telling them this is my food money, they dont care. So I go and reverse the debit orders that was ******** and unjust. Next month I wait for my debit order to go off, NOTHING AGAIN! I make manual payment AGAIN, they promise me next month it will go off, Next Month Come along - nothing again! Suddenly I get a message that my account has been handed over due to no payment. I am in such a mental spiral because they make my credit score look bad (no bank will give me an credit card due to this) even if i do everything from my side to make payments. I am gatvol...I have sent this complaints to ICASA and still I have this problem...