Telkom Useless

I have app**** for an upgrade on my ADSL line on the 31/08/2017. I was told that the upgrade will take 7 to 14 days. so I waited for the duration and got no response. after phoning Telkom numerous times, I was told that the order was incomplete, and more data needs to be captured. After another week I called back and was told that an appointment was made for the previous week, and they are unsure why it was not done. I was then told that a new appoint will be made for the 26/09/2017. Today I call to find out why the upgrade was not done, and the agent told me that she can't find any record of an appointment for the 26th. It seems like everytime you call Telkom they just fabricate excuses. I have had enough of people just cutting my call, and not knowing what processes are at Telkom. All I want if for my internet line to be upgraded.