Telkom useless -

We have been without a telkom tel line since 21 June and adsl since 25 June 2017. A month later and the technitian has not solved the problem after querying on a daily basis. Termination of contract advised on 26 July 2017. Now again a month later and still want to charge for the rentals. The least telkom can do is NOT charge from 25 June 2017. We would like a refund before the final account is paid.