Telkom useless

Went to Telkom this morning as I paid to have a line installed and adsl on 01/08/2015 and was told it will take up to 14 working days. This morning I was told there are no port available and will only be installed next year April 2016.<br> <br> The funny thing is I already have a line in my flat but do not have the previous owners details to transfer the line and Telkom says they need the previous owners details to transfer it to my name. IF the PREVIOUS OWNER WANTED TO KEEP THE LINE HE WOULD HAVE TAKEN IT WITH HIM!!! There must be some other way to transfer the line.<br> <br> I need this line!!!<br> <br> Why was i not told when i paid for the line there are no ports available???<br> <br> This is truly bad service from Telkom...