TELKOM USELESS
<p>My landline has been out of order for now over a week and i have reported it 3 times. I contacted Telkom to follow up with the fault on Monday and was told the fault was actually never reported. I have not received any sms from Telkom confirming or even notifying me of the fault - i am told it's an "underground cable problem and they cant give me an estimated time as to when this problem will be resolved." This is absolute BULL****! I am expected to pay my telephone account at the end of this month, well, I've got news for Telkom.. I am NOT paying my account until the fault is fixed and my landline is working again!</p>
HI larac76
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This message serves as confirmation that your HP query has been attended. No answer when attempting to contact directly to the number provided on Hello Peter. We would like to inform you that we have escalated the query with a request for urgent tech assist. The pending fault reference number indicates that the fault is in fact linked to a 1600 pair UG cable failure. We have also requested the latest updates from the line manager in the area and await feedback. We will make contact as soon as updates are provided to us and relay directly to you. We do apologise for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI larac76
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This message serves as confirmation that your HP query has been attended. No answer when attempting to contact directly to the number provided on Hello Peter. We would like to inform you that we have escalated the query with a request for urgent tech assist. The pending fault reference number indicates that the fault is in fact linked to a 1600 pair UG cable failure. We have also requested the latest updates from the line manager in the area and await feedback. We will make contact as soon as updates are provided to us and relay directly to you. We do apologise for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Lara
Your reference number is now escalated to the assigner to urgently dispatch a technician.
Kind Regards
Tumelo
Best regards,
Hi Lara
Your reference number is now escalated to the assigner to urgently dispatch a technician.
Kind Regards
Tumelo
Best regards,