TELKOM USE LESS SERVICES

Try to upgrade ADSL line but have pending order since January ... How do you charge for service delivered and a monthly charge for service if its pending ? ? I moved house in January and app**** online for line transfer and they say i have a pending order to move line !!!! 5 months ? at the bottom of bill it States that if applying online to move line Telkom gives free cordless phone as house warming gift to new house ... ******* never received it !!!!!!! But not worried about it I tried for 2 weeks now to cancel pending service and everyday they say it take 24 hours ? HOW MANY HOURS in 2 WEEKS ??? TELKOM