Telkom - Urgent assistance required

We have been trying to get a change of ownership done for the number ********** which is currently on PR Motsa's name since March 2018

Only to be redirected into circles and the last order number was ********** 34A with IT reference ********** given by Nosipho Mvimbi at the Telkom Direct Store at Greenstone

This has a major affect on our business and needs to be attended to with great urgency

Please could we have some assistance with this