TELKOM upgrades via Selldirect Marketing

Good day,

The company Selldirect intruduces themselves as TELKOM... I received a promotional call from "so called TELKOM" to upgrade my current contract. I only learnt after receiving the 1st SIM card and new instrument that the supplier is called " Selldirect Marketing " based in Cape Town.

The contract package I received and the amount payable does not tie up with the deal that was explained over the phone. They constantly phoned me to activate my phone. ( After I've explained to the advisor when she phoned me to upgrade... I can only start this contract at the end of Aug 2020 as I was not sure of my current position during Covid-19 and can not sign up or activate at the time.

Thus far I have not opened the Sim Cards provided to activate. I went to a Telkom store to find out if my current month/month contract will be stopped before I can activate this new phone only to my surprise to find out Selldirect already activated the new contract and the current one is not stopped !!

One cannot solve the problem at a TELKOM store as there is no-one available for account queries ?? All consultants are working from home...

If you log a call they phone you within 2 min after you left the Telkom store... Me wearing a mask.. background noice and children screaming in the background cannot speak loud enough for them to hear me... After a while there is no one on the other side... I've tried to call back... The phone cuts out after the 3rd ring... Hopeless case.. !!

In the mean time I did not proceed in activating the phone. I've sent a email asking for cancellation and collection of the new instrument, Selldirect refused to do so. Said if I refuse to pay they will blacklist me..

I have the " unused " instrument and simcard(s) locked up in my safe and did not start using it at all. Still Telkom is billing me for this new Device.

Attached are several e-mails forwarded to Selldirect as well as Telkom and thus far I had no one responding on return mails. As Telkom has blocked my cell number I cannot communicate with them ???

Please see correspondence below: From: R**********za> (work email) Sent: Thursday, 10 September 2020 4:22 PM To: ***; ***; Randall Muller <***> Cc: wi*********com Subject: FW: Enquiry No. *** Importance: High

Good day,

I refer to my previous e-mail below as well as several attempts from my side to get in contact with Telkom Accounts department.

I did not had any reply from yourselves via e-mail (as Telkom has blocked my 07*********6 number).

Kindly confirm cancellation and collection on the above mentioned matter. Your soonest reply is appreciated. • Name: Wilma R Laubscher • ID No: 6****** 1 • Number: 07********6 • 2nd email: wi********com

Regards, WR Laubscher

From: *** Date: 5 Aug 2020 9:17 a.m. Subject: Web enquiry - Mobile To: *** Cc: wi***********.com

Good day, The following question was asked: I did not activate Selldirect's new phone Huawei P30lite. As I don't agree with the billing amount and package received. Contact details: • Name: Wilma R Laubscher • Number: 07************6 • email: wi************com

Regards,

---------- Forwarded message ---------- From: wi*************.com Date: 17 Aug 2020 10:43 a.m. Subject: Fwd: Enquiry No. *** To: *** Cc:

Good day

I refer to my telephonic conversation with Shinees @9:26 am 17.08.2020 (?? Spelling) as well as the above mentioned waybill no.

Please arrange for collection please.

Regards, WR Laubscher 07***********6 From: Riana Laubscher <r*********.za> Sent: Thursday, 10 September 2020 4:22 PM To: ***; ***; Randall Muller <***> Cc: wil*********com Subject: FW: Enquiry No. *** Importance: High

Good day,

I refer to my previous e-mail below as well as several attempts from my side to get in contact with Telkom Accounts department.

I did not had any reply from yourselves via e-mail (as Telkom has blocked my 07**********6 number).

Kindly confirm cancellation and collection on the above mentioned matter. Your soonest reply is appreciated. • Name: Wilma R Laubscher • ID No: 6*********1 • Number: 07**********6 • 2nd email: wil***********com

Regards, WR Laubscher I feel I was mislead in the first place. I Have forwarded images of the sealed phone and sim card X 2. Had no response from neither Telkom nor Selldirect..

Dear customers... DO NOT ACCEPT ANY PHONE APPLICATION FROM ANY OF THESE CELLPHONE PROVIDERS MENTIONED ABOVE.. PLEASE... YOU WILL REGRET !!

IMG_***.jpg IMG_***.jpg IMG_***.jpg IMG_***.jpg Additional information was sent to Telkom; Selldirect and Ombudsman Website

Kind regards, WR Laubscher