Telkom upgraded my phone without my permission, despite the fact I requested that they should not do so.

Last year I went into trouble being able to pay my Telkom contract. I made special arrangements but kept on struggling as I lost my income due to Covid19.

I also became very ill & bedridden with severe spinal osteoarthritis.

My phone was due for an upgrade by 8 Jan 2021. I kept on visiting the Greenacres Telkom Branch, requesting their assistance for my phone not to be upgraded, as I couldn't afford that anymore.

But Telkom went ahead and upgraded my phone without my permission.

In Jan 2021 I tried to cancel my Telkom contract because of my loss of income and critical illness. I had now become completely bedridden and asked my Son to visit the Greenacres Branch to cancel my contract.

They refused. Stating that I had to visit there in person to stop my contract. They didn't want to accept the fact that I couldn't get there. I can't even walk 5 steps.

My efforts to cancel my account has been dragged out, day by day, without making any positive inroads.

And I don't even have a device. My phone went in for repairs before lockdown last year, but I could never afford to pay the excess fee.

I am a wit's end. I don't know what to do.

Telkom is like a monster, with not an inch of humanity.