Telkom Upgraded My Contracts Without Consent & Refuses to Cancel.

I am extremely disappointed with Telkom’s ********* conduct. My contracts were upgraded without my knowledge or authorisation, and I only found out afterwards when charges changed.

When I went to a Telkom store to query this, I was told that I cannot cancel or reverse the upgrade for the next six months, even though the upgrade was not requested or approved by me. This is completely unacceptable and amounts to unauthorised changes on my account.

I am requesting the following:

1. Proof of authorisation for the upgrades (recorded call / signed document / system confirmation). 2. Immediate reversal of the unauthorised upgrade and restoration of my original contract. 3. Confirmation that I will not be held liable for any additional charges caused by this error.