Telkom upgraded area. Phone line not working 2week

Telkom upgraded infrastructure in the Bruma area. My line has stopped working ever since the upgrade. I reported my line the very next day. Its been 2 weeks now and still not working. I have had endless issues with my line. I have escalated via call centre but no joy. It seems only if we escalate via Hellopeter.com Telkom responds. Please can Neotel/ or any other service-provider help with any sort of service as clearly Telkom not interested.