Telkom upgrade resulted in slower line – extremely poor support

Last week Tuesday/Wednesday I was contacted by Telkom Sales with a promotion to upgrade my line from 50MB to 100MB. I agreed to the upgrade. However, since Friday my line speed has been running at approximately 30MB – which is even slower than my previous package.

I logged a service request with Telkom (Reference number: ***5). Later that same day I received an SMS stating that the problem had been resolved. When I checked my line speed, the issue was clearly not resolved as the line was still running at around 30MB.

I contacted Telkom again and informed them that the problem was still ongoing, yet the call had already been closed.

Today I phoned again in an attempt to resolve the matter. Unfortunately, I was transferred between five different agents without proper communication, and the last agent abruptly ended the call while I was still speaking.

This is extremely frustrating. I accepted an upgrade to a faster line, yet I am now receiving a much slower service and very poor customer support.

I would appreciate urgent assistance from Telkom to resolve this issue and restore my line speed to what was promised.

Magda