Telkom Upgrade Process an absolute joke!

I'm able to do an upgrade on my mobile contract so I can get a new device. I app**** on the 4th of January over the phone. The agent first asked me to call back after 10h30 as that is when she'll know if there is stock. So I did, and she confirmed there was and now we can do the upgrade application. So she "processed" my application and still tells me the delivery will take place in 7-10 working days....

Into the third week now and not a single sms/email/call.... Atleast something to signify that there is an actual order.... I followed up myself three times now.

First I was told it was still being processed and it will be given priority. Then I was told another time that there was an issue with the capture system and agents are only now able to process applications (What the actual ???) and mine will be given priority...again.

I phoned today only to be told my order was suspended due to their being no stock of the device....

WHY have I received zero comms about this? Telkom has a bad reputation for delays and lack of comms, you would think at some point after all these years they would have upped their game....this is appalling. I've now been told I should attempt to choose a different device.

I cannot even phone any Telkom stores to ask them if they have stock so I can head on over and do the upgrade there because every damn store number for those in my area, either does not work or reverts to the 10213 number.

I am considering just not renewing at all now. This is utterly ridiculous!