1 reviews | Active since Oct 2018
Telkom Upgrade over a month ago - Faulty device delivered and they are just not collecting or refunding it.
Good day,
I upgraded an existing mobile contract and received the devices (Honor X9b phone and watch combo) towards the end of October. Upgraded number: ***
We opened the package and started to use the devices but the watch didn't work so, I contacted Telkom on October 31st to report the issue. They said they will arrange for collection and once they received it back at the warehouse, they will change the contract to pay-as-you-go and then I have to go to a Telkom store, enter into a new contract and ask for a sim swop to retain the initial number. This already sounded ridiculous but anyway, my current real issue is, it is more that a month later, and they have charged me for the contract upgrade and still haven't collected the package that has been boxed and untouched since the day I logged the call with them.
I e-mail them once or twice a week to "***", to find out when they will be collecting the package, then they respond by saying the courier will 'contact me upon collection', then they close the call and nothing happens.
When I phone them, they just say the online department is handling it and it can't be escalated so I just have to wait. I don't know what to do any more since they deducted the money but I still have the devices boxed in my house and they are simply not collecting it. I don't even want to think about how I will get a refund from them for the incorrect charge.
I have all the e-mail correspondence on hand, should you need it. Your support will be greatly appreciated.
Kind regards, Jennie ***
References: OnlineO1 Response to your Request Reference :_*** OnlineO1 Response to your Request Reference :_*** OnlineO1 Response to your Request Reference :_*** OnlineO1 Response to your Request Reference :_*** OnlineO1 Response to your Request Reference :_***
Now we'll see about that refund on the invoice....
Now we'll see about that refund on the invoice....
So this is another follow up on the same case with Telkom. They collected the faulty device package on December 2nd.
In a nutshell, I entered into the contract in during October last year. Telkom started billing me for the devices that I could never use since it was faulty and had to be returned to Telkom (that took them more than a month to collect from me).
When I contacted Telkom again in January, I spoke to Jennifer Thwala. She was very friendly and confirmed that they actually never opened a case on my behalf, so she did it - case number A***. She also said it should be resolved in 48 hours and that I can contact her any time for an update.
To date nothing has been resolved and Telkom is still, from October 2024 billing me R579 a month for an Telkom FlexOn 2 Deal without a device - since I could never use the devices (the watch was faulty and since it was I combo I had to return both). According to their website, I should only be paying R129 per month.
Telkom is owing me close to R2000 and they are ignoring any communication from me. I don't know what else I can do. I went to the store but since it is only sales personnel working there, they were very nice and but all they could do, is call the same number I did 10210, with no success.
Telkom seems to be arrogant and untouchable. What can I do to resolve this matter and get my money refunded.
Kind regards,
Jennie
So this is another follow up on the same case with Telkom. They collected the faulty device package on December 2nd.
In a nutshell, I entered into the contract in during October last year. Telkom started billing me for the devices that I could never use since it was faulty and had to be returned to Telkom (that took them more than a month to collect from me).
When I contacted Telkom again in January, I spoke to Jennifer Thwala. She was very friendly and confirmed that they actually never opened a case on my behalf, so she did it - case number A***. She also said it should be resolved in 48 hours and that I can contact her any time for an update.
To date nothing has been resolved and Telkom is still, from October 2024 billing me R579 a month for an Telkom FlexOn 2 Deal without a device - since I could never use the devices (the watch was faulty and since it was I combo I had to return both). According to their website, I should only be paying R129 per month.
Telkom is owing me close to R2000 and they are ignoring any communication from me. I don't know what else I can do. I went to the store but since it is only sales personnel working there, they were very nice and but all they could do, is call the same number I did 10210, with no success.
Telkom seems to be arrogant and untouchable. What can I do to resolve this matter and get my money refunded.
Kind regards,
Jennie